Service and Operations Manager
Location: South West London
Salary: £50,000 per annum + 15% bonus and travel expenses
A flagship site for an international player in the transport sector has an opportunity for a Service and Operations Manager to lead a large operation in Central London.
They are looking for a change-maker with a passion for customer care. Someone who can see better ways of working and loves to turn a situation around.
As a Service and Operations Manager, your responsibilities will include:
*Working in high footfall environments where health and safety compliance is
critical - Airports, Train/Coach Stations, Retail Operations, Facilities Management
or multi-purpose Arenas/Football Stadiums.
*Responding to unexpected situations such as the weather, large sporting events,
public holidays or network delays, ensuring the site continues to run smoothly.
*Delivering outstanding customer service to the public.
*Inspiring the team.
*Building effective relationships with clients.
To be a successful Service and Operations Manager, you will have the following skills and experiences:
*To be a strong leader and lead from the front.
*The ability to inspire, motivate and develop individuals to build a winning team.
*Experience working in a highly pressurised environment with high levels of
*The ability to think quickly, making correct decisions.
*Previous stakeholder management experience, both internal and client-facing.
*Financial experience in payroll, budgetary responsibility and reporting.
*A relevant H&S qualification such as IOSH, NEBOSH is beneficial but is not
*Previous experience in a similar role/background/environment.
In return, a Service and Operations Manager will receive a salary of £50,000 per annum plus a 15% bonus.
If you feel you are the person we are looking for please send your CV in Word format, quoting reference 277982/1/KC/2. Please give details of your current remuneration package and your availability. We regret we cannot take telephone enquiries relating to this vacancy, due to the high level of responses expected.