Operations Director - Systems & Service Industry
Location: National Coverage
Salary: Circa £100,000 basic + bonus and corporate benefits
Our client is a recognised business and consumer brand, holding a significant reputation for service delivery. They are part of a multibillion-pound group operating internationally, providing a range of technical services in the Security environment. Operating across the UK through a regional network, they have over 1000 employees, 600 of which are field based engineers providing on site solutions in a range of environments.
This new role is to build on the levels of customer service and reputation by leading the UK business through a period of 'Technology Enablement' to improve workflow and remote solutions for the further improvement of customer engagement and business efficiency. This role will lead the improvement of service through managing the technology investment budget to implement and build a new standardised platform for future business growth.
Customers are increasingly expecting higher levels of technically engaged services, the business is looking to identify ways of improving efficiency and customer satisfaction. Your responsibility will be to engage both customers and the business operational teams to identify solutions that address these needs. You will also work closely with the Sales, Marketing and Operational teams to identify future business improvements and new innovation.
You will come from a background of B2B/C service where you can demonstrate implementing new customer engagement technology that has improved customer satisfaction and business efficiency, taking a culture of traditional methods to higher levels of engagement across a wide portfolio of services where field based interaction with customers through engineers is the delivery model.
In return, you will be part of a solid but dynamic business whose executive leadership are looking to you to lead a significant improvement program. Your views and ideas will be listened to seriously and you will have the opportunity to lead a transformation and adoption change management process. This is highly visible to the UK leadership and will lead to further and ongoing professional and personal development.
You will be a pragmatic and humble leader, with the ability to take people with you and encourage service improvement so that is becomes part of company culture. You must come from a technical service environment where engineering delivery with customers is the method of engagement.
If you feel you are the person we are looking for please send your CV in Word format, quoting reference 111/42/JF. Please give details of your current remuneration package and your availability. We regret we cannot take telephone enquiries relating to this vacancy, due to the high level of responses expected.