Key Account Director - Cleaning

  • Job Reference: 277964/1/MM
  • Date Posted: 28 June 2018
  • Recruiter: Metzger Search & Selection
  • Location: London
  • Salary: £60,000 to £65,000
  • Bonus/Benefits: travel expenses paid
  • Sector: Facilities Management
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Key Account Director - Soft Services / Cleaning
£60k-65k plus all travel expenses
London

Our client is a leading Facilities Management and Support Services provider, specialising in offering exceptional customer service and the highest standards of care. They are now seeking to appoint a Key Account Director to support them on their next exciting stage of growth.

Key Responsibilities:
*To represent the client in all Customer and service delivery matters
*To ensure effective customer relationship management is embedded within all operational management functions
*Manage service delivery to ensure outstanding customer service to the client, customers, visitors and communities in which we operate.
*Ensure Service Level Agreements are managed, developed and implemented to meet the needs of the client
*Ensuring KPI's are managed and achieved to ensure service standards and clients' expectations are met
*Provide regular reports and attend planned and ad hoc meetings with client representatives to ensure service delivery satisfaction
*To implement and maintain mechanisms for establishing customer feedback
*Take ownership, responsibility and accountability for Customer Relationship Management in conjunction with the Service Directors
*P&L responsibility for ALL Operational Contracts within their remit, setting and adhering to annual budgets set in conjunction with Service Directors and Finance
*Overall responsibility for Quality Standards and Quality of Services delivered to ALL Operational Contracts
*Take ownership, responsibility and accountability for the training and development of ALL Operational staff in conjunction with HR and Training Colleagues
*Project Management and mobilisation of contracts

Key Requirements:
*5+ years in a similar client facing management role within the soft services industry
*IOSH qualification
*Demonstrably effective decision maker
*Extensive Commercial Office, Vertical and Public realm experience
*Strong working knowledge of Microsoft Office Packages
*Experience of working with business process systems (CAFM)
*Good knowledge of Circular Economy; Waste Management; Waste Streams
*Commercially Astute
*Hosts the gravitas to interface with Senior Business Stakeholders and the humility to interact effectively at all levels with clients, staff, and members of the public and to represent NJC in a competent and professional manner
*People and Team Management experience
*Good communication skills, written and oral, at all levels
*Good time management and delegation skills
*Ability to react effectively to problem situations and emergencies

If you feel you are the person our client is looking for, we'd love to hear from you. Please forward your CV in Word format. We regret we are unable to take telephone enquiries due to the high volume of applications expected.