Customer Fulfilment Centre Manager
Salary: c£70,000, depending on experience
Buckinghamshire
Our client is a leading product-based wholesale business who are seeking an experienced Customer Fulfilment Centre (CFC) Manager to be based in their warehouse in Buckinghamshire. In this role you will oversee the end-to-end operations of the fulfilment centre, ensuring customer orders are accurately picked, packed, and dispatched on schedule.
This role demands strong leadership, a commitment to operational excellence, and a focus on efficiency, and the ability to deliver outstanding customer satisfaction.
Responsibilities include:
- Managing the daily operations of the fulfilment centre, ensuring systems and procedures are used effectively
- Holding responsibility for all training, recruitment and disciplinary matters as well as team performance
- Leading, mentoring and developing a team to deliver best in class customer service
- Building and maintaining strong relationships within the Branch Network and National Accounts and Projects Department
- Working closely with the Purchasing Team and supply chain to ensure stock availability
- Maintaining CFC records, licence requirements and documentation
- Developing and adapting internal systems and processes
- Ensuring a ‘customer-centric’ culture is embedded
- Hosting customer, colleague and supplier visits for site tours and presentations on CFC services and capabilities
- Promoting a culture of safety and compliance within the operation
Candidate requirements:
- Minimum 5 years’ experience working at management level (or equivalent) within a warehouse or distribution setting
- Distribution Centre (DC) experience within a product-based business
- Excellent communication and interpersonal skills
- Able to make decisions, with strong problem-solving skills
- A positive, solution-based approach to challenges
If this sounds of interest please send your CV in Word format, quoting reference 33166 LT/ED detailing your current remuneration package and availability. If your application is of interest, one of our consultants will be in touch.
We regret that due to the high volume of responses, only those candidates that are progressing to the next stage will be contacted.